I was requested to post this topic by Aurus, a Cisco Solution Partner that develops software solutions on top of Cisco UCM, UCCX/UCCE and TelePresence. Remember the funtenna story? If you didn’t hear about it or missed it, I have it posted in one of my earlier blogs. Nevertheless – Enjoy this post 🙂
Disclaimer: This post is written/edited by Aurus and represents their thoughts and products/services. The blog author makes no representations as to the accuracy or completeness of any information on this post. The blog author will not be liable for any errors or omissions in this information nor for the availability of this information.
And thanks the blog author for posting this. Here is the story…
We’re Russians. For several years we develop apps which add extra features to Cisco collaboration solutions and some of them are used to improve the enterprise security (call recording, paging, secure conferences etc). Every month we receive a request from some Chief Security Officer asking whether its possible to turn the Cisco IP-Telephony into the network of microphones.
Ok, we are used to hear that question from Russian CSOs but last year we went global and started selling worldwide. Guess what? Yes, the same requests from other countries.
So, to all security chiefs in the world. With all respect to your job, please note…
• Record CUCM calls,
• Monitor (listen in real time) calls,
• Barge-in and “whisper”.
You can NOT:
• Turn on the IP phone external mic remotely to hear to what’s happening in the office WITHOUT indication on the phone (the yellow speakerphone led and the icon on the IP phone display)
You’re welcome to:
• Try our products,
• Discuss how to improve the corporate security with UC apps.
You’re NOT welcome to:
• Ask us to hijack the Cisco firmware,
• Ask us to turn the speakerphone led off.
Comparing to other major UC vendors Cisco provides the most powerful official developer tools allowing Cisco’s technology partners to build UC apps, including those improving the collaboration security:
• Call recording – total and on-demand,
• Text and audio paging – to the desktop and mobile phones,
• Cisco IP phone lock – to prevent its abuse when the phone owner is away,
• Protecting audio-conference with PIN or Caller ID,
• Extension Mobility Single-Sign-On.
More apps and case studies are available at Aurus website http://www.aurus5.com/